Refund Policy
Last Updated: March 2025
At UME Events, we strive to provide our clients with high-quality event planning services. We understand that unforeseen circumstances may arise, and we have established this Refund Policy to outline the conditions under which refunds may be issued. By booking an event with us, you agree to the terms set forth in this policy.
1. Eligibility for Refunds
Refunds are subject to the following conditions:
- Cancellations Made by Clients:
- More than 30 days before the event date: Eligible for a full refund minus a 10% administrative fee.
- 15-30 days before the event date: Eligible for a 50% refund.
- Less than 15 days before the event date: No refund will be provided.
- Cancellations Made by UME Events:
- In rare cases where we must cancel an event due to unforeseen circumstances (e.g., severe weather, equipment failure, or internal issues), we will offer a full refund or reschedule the event at no additional cost.
2. Non-Refundable Deposits
To secure your event date, we require an initial deposit. This deposit is non-refundable but may be transferred to a future booking within six months of the original event date.
3. Rescheduling Policy
If you need to reschedule your event, we will make every effort to accommodate your request, subject to availability. Rescheduling requests must be made at least 15 days in advance, and any rescheduled event must occur within six months of the original booking. Additional fees may apply if changes require extra services or modifications.
4. No-Show Policy
If the client fails to attend the scheduled event without prior notice, no refund or credit will be provided.
5. Refund Processing
Approved refunds will be processed within 10-14 business days to the original payment method. Clients will receive confirmation once the refund is initiated.
6. Contact Us
If you have any questions about our Refund Policy or wish to request a refund, please contact us:
📞 Contact: Ravinder Dhaliwal
📍 Locations: GTA, Ontario, Canada (Selected Postal Codes)
📧 Email: umeevents97@gmail.com
🌐 Website: www.umeevents.com
By booking an event with UME Events, you acknowledge and agree to the terms outlined in this Refund Policy.